Terms and Conditions

Please read these terms and conditions carefully before using Our Service.

Your access to and use of the Website and Service is conditional on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and Customers (hereafter “you”, “them”, or “they”) who:

access the images, photos, audio, video and other forms of data or communication (hereafter “Content”);

· use the Service;

· purchase store products, personalized or customized signs, lights, lamps, or art (hereafter “Products”) from CustomNeon via the CustomNeon.live website, over the phone, email, in person, or through any other means whether electronic, digital, or otherwise.

By accessing or using the Website, Service, or by purchasing Products, you agree to be bound by these Terms and our Privacy Policy which can be found here. If you disagree with any part of the terms, then you may not access the Website or Service.

Changes to these Terms and Conditions

We may modify the Terms and Conditions from time to time. When changes are made, we will notify you by making the revised version available on this webpage and will indicate at the bottom of this page the date that revisions were last made. You should revisit these Terms and Conditions on a regular basis, as revised versions will be binding on you. Any such modification will be effective upon our posting of new Terms and Conditions. Your continued use of this Website after any posted modification to the Terms and Conditions indicates your acceptance of the modification.

Website Availability

We reserve the right to modify, update, or discontinue CustomNeon.live at our sole discretion, at any time, for any or no reason, and without notice or liability.

Product Availability

CustomNeon Products are made to order. We will make every effort to ensure your purchased Product reaches you within the stated timeframe, but we make no guarantees, as issues can arise that are outside of our control. (Customs clearance may increase the delivery time for some countries).

Purchases

If you wish to purchase any Product or make use of any Service made available through this Website, you may be asked to supply certain relevant information including, but not limited to, your name, email address, delivery address, and payment information. For full information on what information we collect and how we use it, please see our Privacy Policy.

CustomNeon reserves the right to change our prices at any time.

CustomNeon reserves the right to refuse or cancel certain orders at our sole discretion. You will be informed of any such refusal or cancellation within a reasonable timeframe, and a reason for the refusal or cancellation will be provided.

Payment and Billing

Shop Signs and Products – Payment for all signs and products ordered through the CustomNeon online shop is taken at the point of sale. You can choose to pay by PayPal or by using a major credit card.

Create Your Own Neon Signs – Payment for all custom-made signs that you design online using our Create Your Own Neon tool is taken at the point of sale. You can choose to pay by PayPal or by using a major credit card.

Bespoke Signs Designed by Us – Payment is required in full before production can begin. Once you have approved a design, it can be paid via Paypal or by using a major credit card. When payment has been made, your sign will go into production.

Our Design Service

We are happy to offer a free design service to our customers, providing one or more designs for your approval at no extra charge. If you have a change of mind and wish to amend or cancel your order before the sign goes into production, we will happily offer a partial or full refund. Once a custom sign order is approved and has gone into production, we are no longer able to offer a refund. Please note that a custom sign is automatically approved if “NO” design proof is selected when ordering.

Copyright and Trademarks

You warrant to CustomNeon that you have copyright in, or a license to authorize CustomNeon to reproduce all materials supplied by you to CustomNeon for the purpose of the Product. You expressly authorize CustomNeon to reproduce all and any of such works for the purposes of the Product.

You warrant you have the right to use applicable trademarks that may be incorporated in any Product.

You indemnify and agree to keep CustomNeon indemnified against all liability, losses, or expenses incurred by CustomNeon in any way directly or indirectly connected with any breach of copyright and trademarks or any third party in relation to any materials supplied by you for the purpose of the Product.

All Goods and/or Services provided by CustomNeon may only be used for lawful and ethical purposes. This includes but is not limited to, copyrighted material. CustomNeon is not required to produce any Goods and/or provide any Services it considers to be unethical, objectionable, threatening, obscene, or pornographic.

Third Parties

CustomNeon.live may include content from and/or links to other websites (each a “Third Party Site”). We do not control or endorse any Third Party Site, and you agree that we are not responsible for the availability or contents of such Third Party Sites.

Warranties, Disclaimers, and Limitations of Liability

CustomNeon.live AND ALL SITE CONTENT IS MADE AVAILABLE TO YOU ON AN “AS IS” BASIS. CustomNeon MAKES NO WARRANTIES, REPRESENTATIONS, OR CONDITIONS OF ANY KIND, EXPRESS, STATUTORY, OR IMPLIED AS TO (1) THE OPERATION AND FUNCTIONALITY OF CustomNeon.live, (2) THE ACCURACY, INTEGRITY, COMPLETENESS, QUALITY, LEGALITY, USEFULNESS, SAFETY, AND IP RIGHTS OF ANY OF CustomNeon.live CONTENT, AND (3) THE PRODUCTS AND SERVICES ASSOCIATED WITH CustomNeon.live OR SITE CONTENT. CustomNeon FURTHER DISCLAIMS ALL WARRANTIES, EXPRESS, STATUTORY, OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, THAT YOU OBTAIN FROM CustomNeon OR CustomNeon.live SHALL CREATE ANY WARRANTY, REPRESENTATION, OR CONDITION NOT EXPRESSLY STATED HEREIN.

CustomNeon DISCLAIMS ALL LIABILITY FOR ANY (A) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY, RELIANCE, OR CONSEQUENTIAL DAMAGES, (B) LOSS OF PROFITS, (C) BUSINESS INTERRUPTION, (D) LOSS OF OR DAMAGE TO REPUTATION OF CustomNeon OR ANY THIRD PARTY, OR (E) LOSS OF INFORMATION OR DATA.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, THE LIMITATION OR EXCLUSION OF IMPLIED WARRANTIES, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IF YOU RESIDE IN SUCH A JURISDICTION, THE ABOVE LIMITATIONS SHALL APPLY TO YOU TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us: info@customneon.live

Last updated: April 2024