Shipping Policy
Processing
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping Time
- Standard delivery – 3 weeks from order date ( 8-10 business days of production + 8-10 business days of shipping)
Custom neon sign: Free
Pre-designed neon sign: Free
- Expedited shipping – 2 weeks from order date (6-8 business days of production + 4-6 business days of shipping)
Custom neon sign: $98
Pre-designed neon sign: $38
Taxes
The product price on our website includes taxes and fees, so you don’t need to pay when you buy the product.
Shipment confirmation & Delivery
You will receive a Shipment Confirmation email containing tracking numbers once your order has shipped. The tracking number will be active within 24 hours.
Contact Us
If you have any questions about our Shipping Policy, please contact us: info@customneon.live